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Frequently Asked Questions

When choosing a damage restoration company, consider their experience, reputation, and certifications. Look for companies that are licensed, insured, and have a track record of providing quality restoration services. Reading reviews and getting recommendations from friends or family can also help you make an informed decision.

With over 34 years of experience in the industry, Pine Ridge Restoration is the trusted name in restoration in Eastlake, OH. Our IICRC-certified technicians follow industry-standard procedures for quality you can count on. We offer 24-hour emergency service and can work directly with your insurance provider to make the process as easy as possible for you.

Many insurance policies cover damage restoration costs, but the extent of coverage can vary. It's crucial to review your insurance policy and contact your insurance provider to understand what types of damage are covered and the steps you need to take to file a claim. Working with a restoration company experienced in dealing with insurance claims, like Pine Ridge, can also be beneficial in this process.

The timeline for damage restoration can vary depending on the extent of the damage and the type of restoration needed. Minor water damage cleanup might take a few days, while more extensive restoration projects, such as fire damage, could take several weeks. It's important to consult with restoration professionals like Pine Ridge Restoration to get an accurate estimate based on your specific situation.

In some cases, it might be possible to stay in your home during the restoration process, especially if the damage is minimal. However, for more significant damage or hazardous conditions, it's generally safer and more convenient to temporarily relocate until the restoration is complete. Pine Ridge Restoration will provide you with guidance based on your situation.

Seeing your home damaged is extremely stressful as a homeowner, and it's difficult to know the right course of action. Will trying to clean up on your own help or just make things worse? No matter what kind of damage you've incurred, the very first thing you should do is take photographs as long as the area is safe for you to be in. If you have water damage, the best thing to do is extract as much standing water as you possibly can while you wait for help. If you have fans, set them to start drying things as much as possible. They won't be enough to dry the area completely, but they can help to minimize the chance of secondary damages. In the event of mold or fire, it's best to just leave the damage alone until a Pine Ridge professional can address it. Disturbed mold can disperse spores throughout the home, and fire damages can worsen if improper cleaning techniques are used.

Most homeowners' policies cover most water damages, but not all water damages are created equal. There can be a lot of exceptions to coverage depending on the intricacies of your policy. This is why it's a good idea to be familiar with your policy and call your agent immediately when damage occurs.

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, sump pump, and appliance maintenance are effective ways to avoid preventable damages. Preparing your home for the winter can also help avoid damage. Finally, it's a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.