Step-by-step Review of Hard Surface Cleaning

Step 1: Pre-inspection

Our certified technician will ask you for a guided tour of the hard floors to be cleaned to identify any points of concern you may have. Take some time to look carefully prior to our arrival so we can properly address these areas. Identify spots and stains if at all possible so we can better treat those areas.

Step 2: HEPA Vacuum

One of the most important steps of any cleaning is dry soil removal. Our certified technicians use a commercial quality HEPA filtered vacuum, which greatly improves the cleaning experience.

Step 3: Furniture Moving

There is no additional charge for moving furniture. We kindly ask that you try to remove as many smaller items (dining chairs, etc.) prior to our arrival if possible. Larger pieces will be moved for you, and placed on protective tabs/blocks following cleaning. For liability reasons, we cannot move delicate electronics, AV equipment, etc.

Step 4: Pre-spray

Our certified technician will pre-condition with special plant-based botanical cleaning agents boosted with citrus solvents to break up soils more effectively. The cleaning detergents are more aggressive than those used for textile cleaning to help break down oily soils most often found in kitchens and high-traffic areas. We proudly use green-safe cleaning agents. Better for you, and better for the environment!

Step 5: Pre-spotting

Troublesome stains will be addressed with the appropriate spotting agent to obtain a better overall clean. Point these out during the Pre-Inspection so we know how to handle them.

Step 6: Agitation

A grout agitation brush or orbital scrubber is used to gently massage the grout lines, tile and/or stone to loosen the soils and help the cleaning agents do their job.

Step 7: Hot Water Extraction

The hard surface is thoroughly cleaned using high-power truck-mounted extraction. We use specially designed rotary extract tooling and higher pressure, while simultaneously extracting as we clean — no over spray! We use our own filtered, soft water, leaving behind virtually no residue. We also extract the moisture THOROUGHLY, meaning more soil removal and ultra-fast drying times!

Step 8: Sealer Application (optional)

Grout, tile, and stone sealers, an optional and very beneficial service, will now be properly re-applied. These applications will keep your hard surface floor coverings cleaner, longer. There are different products for different surfaces — some are designed to seal topically, and other designed to seal from the inside out (impregnators). Our certified technicians will be happy to discuss the best option for your hard surface.

Step 9: Power Dry

High-speed air movers are used to force-dry the hard flooring. The helps prevent efflorescence (white calcium deposits that leach to the surface from wet cement-based surfaces), and also rapidly decreases drying time — especially following the sealer application.

Step 10: Cleaning Experience Walk-through

Our certified technician will guide you through the cleaned areas for your approval before we pack up our tools. As always, WE aren’t happy unless YOU are happy!